Return Policy

Return & Refund Policy

At EleBux Jewels, we want you to love your jewelry! If you’re not completely satisfied with your purchase, you can return it within 7 days from the delivery date. Please read our return policy carefully before initiating a return.

Eligibility for Returns

We accept returns under the following conditions:
• Items must be unworn, unused, and in their original packaging.
• Returns must be initiated within 7 days of delivery.
• Personalized or custom-made jewelry is non-refundable unless defective or damaged upon arrival.
• Items marked as “Final Sale” cannot be returned or exchanged.

Return Process

1. Request a Return: Contact our customer support team at hello@elebux.com with your order number and reason for return.
2. Approval & Instructions: If your return meets our criteria, we’ll provide return instructions, including the return address.
3. Ship Your Item: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure safe delivery.
4. Inspection & Refund/Store Credit: Once received, we will inspect the item. If approved:
• You can choose between a refund (excluding shipping fees) or store credit for future purchases.
• A 10% restocking fee will be deducted from the refund for returns that are not due to defects or errors.

Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange for a replacement or full refund at no extra cost to you.

Exchanges

We currently do not offer direct exchanges. If you need a different item, please place a new order and return the original item following our return process.


Non-Returnable Items

The following items cannot be returned:
• Earrings (for hygiene reasons)
• Personalized or custom jewelry
• Items marked as “Final Sale”
• Gift cards

Refund Processing Time

• Refunds typically take 5–10 business days to appear in your account, depending on your bank or payment provider. Some banks may take longer to process refunds.
• If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider before reaching out to us.

Return Shipping Costs

• Customers are responsible for return shipping fees unless the item is defective or incorrect.
• We do not provide prepaid return labels at this time.

Cancellations & Order Changes

• Orders can only be canceled or modified within 1 hour of purchase. After that, the order is processed, and we cannot guarantee changes.

Contact Us

If you have any questions about returns or refunds, feel free to reach out to our support team at hello@elebux.com